Refund policy

Refund Policy

1. Eligibility for Refunds: Refunds are available for products that are defective or damaged upon arrival. You must request a refund within [7] days of receiving the product.

2. Return Process: To request a refund, please contact our customer service team with your order details. The product must be returned in its original condition and packaging.

3. Non-Refundable Items: Products that are opened, used, or not in original condition may not be eligible for a refund.

4. Refund Method: Refunds will be issued to the original payment method once the returned product is inspected and approved.

5. Shipping Fees: Shipping fees for returns are the responsibility of the customer, unless the product is defective or damaged.

 

Cancellation Policy

1. *Order Cancellation*: Orders can only be canceled **within [24] hours** of purchase. Once shipped, cancellation is not possible.

2. *Refunds for Canceled Orders*: If an order is successfully canceled within the allowed timeframe, a refund will be issued to the original payment method.

3. *Non-Cancelable Items*: Customized or promotional items may not be eligible for cancellation.